Access Guide For Visitors

We are committed to providing accessibility to all visitors. Our facilities are set out below, but if you have any queries or special requests please call us before your visit.

For Box Office opening hours and information on how to book, click here.

Box Office staff have had 'Welcome Host' and 'Welcome All' training from the tourist Board.

Level access from the street

There is level access from the street, and a wheelchair is available for loan in the building

Speaking lift to all areas

Two lifts provide access to every level on both sides of the building

Accessible toilet

Unisex toilets with wheelchair access are on level 1 in the main building.

Companions go free

Parking for people with disabilities

There are 6 parking spaces for disabled users directly opposite the building, approx 12 - 15 metres from the entrance. The kerbs are dropped.

Service dogs

Guide and hearing dogs are welcome to accompany owners in the building and throughout events.

Family friendly

We pride ourselves on being a family-friendly venue with high chairs, baby food, bottle warming and baby changing facilities. There is a children's menu at the Cafe.

Infra-red sound system

An infra-red assistive listening system is permanently installed in the Auditorium. Please reserve a headset in advance.

 

Public car park

The nearest is very close, on the opposite side of the market square and is free after 7pm.

 

The floor surfaces througout the building are cord carpeted, except for Oscars and the Studio which are wooden. The edges on all the stairs in the building are metal plated.

The glass front doors Both the outside and inside doors are automatic.

 

Health and Safety

We take every care to ensure customers have a safe visit, but please note the building is used for a number of activities. On occasion there are potential hazards, such as exhibitions being hung and theatre sets being moved around.

Evacuations If the alarm sounds, stay calm and leave the building via the fire exits signed.

Evacuation for Wheelchair users please make your way to the relevant safe-space(either Oscars or Museum exits) to await Evac Chair evacuation. Please note there is No level access to a safe space from level 1 or level 4.

Accidents or injury

Please report the incident to Box Office, who will inform the designated First Aider. All accidents are recorded in the accident report book which is located at Box Office. Any 'near misses' are also recorded to help us avoid potential accidents in the future.

 

Sign Language Interpretation is offered for as many live performances and films as possible, but please contact us if you want to request this service.

 

 

Family tickets and reduced price tickets for under 18s are available whenever possible

Babies under 12 months old are welcome without charge to suitable events, but tickets need to be purchased for shows or activites directed at their age.

If you require this information in large print or translated into another language, please contact the Box Office.

 

Have we met your needs?

Your feedback is greatly valued. All suggestions and comments are appreciated and help us to continue to improve the programme and facilities here. Email

Useful Contacts

South Shropshire Access Group 01584 813370

Ludlow Tourist information 01584 875053

South Shropshire District Council 01584 813000

Ludlow Town Council 01584 871970

Links

www.ludlow.org.uk/access/index

www.shropshiretourism.info/tourist-information-centres/ludlow

www.southshropshire.gov.uk