Access Guide For Visitors

We are committed to providing accessibility to all visitors. Our facilities are set out below, but if you have any queries or special requests please call us before your visit.

 

 

Level access from the street

There is level access from the street, and a wheelchair is available for loan in the building

Speaking lift to all areas

Two lifts provide access to every level on both sides of the building

Accessible toilet

Unisex toilets with wheelchair access are on level 1 in the main building.

Companions go free

Parking for people with disabilities

There are 6 parking spaces for disabled users directly opposite the building, approx 12 - 15 metres from the entrance. The kerbs are dropped.

Service dogs

Guide and hearing dogs are welcome to accompany owners in the building and throughout events.

Family friendly

We pride ourselves on being a family-friendly venue with baby changing facilities. 

Family tickets and reduced price tickets for under 18s are available whenever possible

Babies under 12 months old are welcome without charge to suitable events, but tickets need to be purchased for shows or activites directed at their age.

Audio Description

Audio description is available for some films

Assisted Listening

Assisted listening sets areavailable from Box Office for all films

 
Public car park

The nearest is very close, on the opposite side of the market square and is free after 6pm.

 

Health and Safety

We take every care to ensure customers have a safe visit, but please note the building is used for a number of activities. On occasion there are potential hazards, such as exhibitions being hung and theatre sets being moved around.

Evacuations If the alarm sounds, stay calm and leave the building via the fire exits signed.

Evacuation for Wheelchair users please make your way to the relevant safe-space(either Oscars or Museum exits) to await Evac Chair evacuation. Please note there is No level access to a safe space from level 1 or level 4.

Accidents or injury

Please report the incident to Box Office, who will inform the designated First Aider. All accidents are recorded in the accident report book which is located at Box Office. Any 'near misses' are also recorded to help us avoid potential accidents in the future.